Last Updated on 05/08/2021
Welcome to Bitrefill!
This website is owned and operated by AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and registration no. 559001-6035.
This company, together with any subsidiaries, parent companies and subsidiaries of parent companies, shall be hereinafter referred to as the “Company”.
Bitrefill is an electronic commerce platform specialized in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer at the issuer’s store, in exchange for services and products offered by such issuer.
The Product can be purchased by the Customer either (i) directly with a crypto currency, (ii) via a third-party payment provider, in either fiat or crypto currency or (iii) via a Bitrefill gift card (“Balance Card”) or balance (“Balance”). See “3. The payment” below.
Bitrefill offers different Products depending on the Customer’s country. Bitrefill allows the Customer to select their country and displays all the offers available in that country. Bitrefill does not guarantee that a Product purchased from one country page will work when used in a different country.
Most Products sold are geographically limited to certain countries. In these cases, if you are attempting to purchase from a country that is not allowed by a Product’s terms and conditions, such purchase will not be possible.
Bitrefill then displays different categories, such as “phone top-ups”, “e-commerce”, “games”, etc.
Once a category is selected, the Products available on Bitrefill within such a category are displayed. Upon selection and payment, the Customer will receive access to the Product.
Payment with crypto
Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by Bitrefill or by using a third-party crypto payment service that is available at the check-out. These payments may be subject to fees and confirmation time, as stated in Bitrefill or in the terms and conditions of such third-party providers.
Payment with fiat
Customers may also choose to pay using their Mastercard or Visa payment card. Such payments are processed by a third-party provider, identified on the payment page, whose terms and conditions apply. Bitrefill does not have access to your payment details, which are inserted by you directly into the secure payment gateway of the third-party provider.
Bitrefill Balance Cards and Bitrefill Balances
Customers may also choose to prepay, speeding up the check-out process.
Bitrefill may offer from time to time, and in accordance to applicable legislations, two prepayment options: the Bitrefill Balance Card and the Bitrefill Balance. These options allow a Customer to pay in advance for Products and save fees and waiting time upon check-out.
The Bitrefill Balance Card is an alphanumeric code that you can keep or gift to someone. The Bitrefill Balance is where you keep track of the credit you have in our store.
The Bitrefill Balance Card and the Bitrefill Balance can be used exclusively to acquire goods or services sold on Bitrefill, and will not enable you to buy anywhere else.
You may not use any of these prepayment options to purchase other prepayment options, but only Products. As such, you cannot increase your Bitrefill Balance by redeeming a Bitrefill Balance Card; and you cannot purchase Bitrefill Balance Cards by using your Bitrefill Balance.
Any value contained in a Bitrefill Balance Cards or in a Bitrefill Balance will not in any case be paid out in cash. Refunds are only available exceptionally, and are processed (excluding transaction fees) at the discretion of Bitrefill, using the means of payment originally used by the Customer.
The Bitrefill Balance Cards have no expiration date and may be applied towards the Customer Bitrefill Balance at any time. The Bitrefill Balances have no expiration date.
The sale of Bitrefill Balance Cards and Bitrefill Balance credit is subject to amount limitations for unverified accounts. Bitrefill reserves the right to, at any time, (i) stop selling Bitrefill Balance Cards; (ii) discontinuing Bitrefill Balances, by issuing refunds to Customers or imposing a timeline for any outstanding credit to be spent; (iii) limiting the geographical scope of these products; (iv) limiting the type of Products that can be purchased; (v) require a Customer to undertake KYC in order to continue to use Bitrefill.
You are solely responsible for the safekeeping and security of your Bitrefill Balance Card following delivery. If you destroy or lose your Bitrefill Balance Card, or your Bitrefill Balance Card is stolen or used by someone else (with or without your permission), the Company shall not be liable for any loss or damage you suffer as a result.
Any questions related to the Bitrefill Balance Card or the Bitrefill Balances shall be sent to email@example.com
The proper functioning of Bitrefill depends on its interaction with several party providers.
Transactions may, from time to time, fail due to technical or other reasons. Customers therefore acknowledge that we may not be liable for a technical issue that may affect its transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the "Refunds" section below to know more.
The Customer can buy Products to the extent Customer complies with the following maximum limits.
A. For Customers without accounts
|Product Category||Daily limit (in USD)||Daily limit (no. of purchases*)|
|Prepaid Phones||200 (each top-up) and 1,000 (daily limit)||None|
|Phone refill vouchers / Pins||1,000||100|
|*no single purchase can be made in excess of 2,000 USD|
B. For Customers with standard accounts
|Product Category||Daily limit (in USD)||Daily limit (no. of purchases*)|
|Prepaid Phones||200 (each top-up) and 2,000 (daily limit)||None|
|Phone refill vouchers / Pins||2,000||None|
|*no single purchase can be made in excess of 2,000 USD|
C. For Customers with verified accounts
Limits per value of purchase, number of purchases and daily amounts can be raised on a case-by-case basis, subject to a know-your-customer procedure, whereby the Customer provides us with some information, as required under applicable laws and regulations. Please contact us at firstname.lastname@example.org should you wish to verify your account.
Any Customer using more than one Bitrefill account, or any other expedient, in order to circumvent the above mentioned limits, is in breach of these Terms and can have its account, or accounts, suspended until further notice.
To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.
As explained above in “Availability of Third-Party Services”, the purchase of Products through Bitrefill depends on the proper functioning of third-party systems.
Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:
In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.
In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.
Please note that the Customer does not have a cooling off period of any kind after acquiring a Product. Once a Product is received, no refunds or reimburses will be offered.
In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its Bitrefill Balance or with a return transaction in the same cryptocurrency.
Refunds must be requested within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of Bitrefill. Refunds requested after 30 days will be made in the form of a Bitrefill Balance Card in the amount of the refund.
Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.
For the purposes of requesting a refund or any further information, the Customer shall contact email@example.com or use the chat available at Bitrefill.
The Bitrefill Rewards program is a rewards program aimed at rewarding Customers for their loyalty to Bitrefill.
Whenever a Customer makes a Qualified Purchase, the Customer will be awarded the equivalent to a percentage of the amount of the Qualified Purchase in Satoshis (the “Reward”), that will be deposited in the Customer’s Bitrefill Rewards account.
A “Qualified Purchase” is a purchase made by a Customer with an account, by any means of payment accepted by Bitrefill (except payment with the balance of the Customer’s Bitrefill Rewards account), of a Product that is not an Excluded Product.
“Excluded Products” means any Thor products, Bitrefill Balance Cards, any Products that can be redeemed directly in exchange for cryptocurrencies and any other Products that Bitrefill, from time to time, chooses to exclude.
The amount of the Reward may vary from Product to Product and Bitrefill retains the right to establish and subsequently increase, decrease or eliminate the reward of any Product, as well as to suspend or terminate the program at any time, for a particular Customer or for all Customers.
The Reward amounts earned by a Customer cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Products at Bitrefill.
We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.
We are not sponsored by any Issuer, nor are we related, acting on behalf or under express authorisation of any Issuer.
The Customer, by acquiring the Product, is also getting into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defenses and rights arising from the relationship between Customer and Issuer shall not apply.
The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept or be liable for any claims in relation thereto. Those terms and conditions govern the Product acquired.
Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.
We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.
The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.
For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through Bitrefill), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.
Likewise, in other cases, the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the address to which the Product must be delivered and the amount purchased).
The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.
Bitrefill and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on Bitrefill.
Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.
Any such Customer hereby acknowledges and consents to such disclosures.
Products purchased through Bitrefill may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.
Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.
Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, Bitrefill or the Products purchased.
Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to Bitrefill or the information obtained therein.
Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on Bitrefill.
Security. We work hard to keep Bitrefill secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.
We take the privacy and protection of the personal data of our Customers very seriously.
We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Customers shall refer to the present hyperlink before each navigation of Bitrefill.
We reserve all rights with respect to the design and content of Bitrefill. In particular, Customer must not misappropriate the design or content of Bitrefill and must not alter or deface such design or content in any way. Nothing on Bitrefill grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.
All text, photos, graphics, logos, content and other materials on Bitrefill (including, but not limited to, the words “Airfill” and “Bitrefill”, the “Bitrefill” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on Bitrefill are our property.
Bitrefill grants no license to use any such text, photos, graphics, logos, content and other materials.
We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.
Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in Bitrefill with the sole purpose of identifying the origin or intended use of the Product on sale.
We welcome our Customer’s questions and suggestions.
On Bitrefill, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.
We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.
In case the Customer, for any reason. needs to get in contact with us, please use the following address – firstname.lastname@example.org.
If it is illegal or prohibited in the Customer’s country of origin to access or use Bitrefill, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.
Those who choose to access Bitrefill access it on their own initiative and are responsible for compliance with all local laws and regulations.
These Terms, the transactions between Customers and us made through Bitrefill, and any disputes relating to these Terms or the Customer’s use of Bitrefill, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.
All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.
The English version of these Terms and any other rules available in Bitrefill shall prevail over any translations available in Bitrefill.
In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.