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Last updated: 28/04/2022
Welcome to Bitrefill!
These Terms are agreed between you and the following counterparty, depending on what you are using Bitrefill for:
All of these companies, together with any other parent companies, subsidiaries or affiliates, are referred to herein as the “Bitrefill Group”.
You can contact the Bitrefill Group directly by email to email@example.com.
Bitrefill is an electronic commerce platform specialized in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer at the issuer’s store, in exchange for services and products offered by such issuer.
Bitrefill offers different Products depending on the Customer’s country. Bitrefill allows the Customer to select their country and displays all the offers available in that country. Bitrefill does not guarantee that a Product purchased from one country page will work when used in a different country and therefore strongly advises Customers to read the terms and conditions of each particular Product. Although we strive to present updated terms and conditions for all products, we do not make any representation in that regard. You should confirm the applicable terms and conditions of the Product you are purchasing from us directly on the website of the issuer of each product.
Some Products sold are geographically limited to certain countries. In these cases, if you are attempting to purchase from a country that is not allowed by a Product’s terms and conditions, such purchase will not be possible.
Upon selection and payment, the Customer will receive access to the Product either on screen or by email to their email account.
Products can be delivered as sealed or unsealed. Products are delivered as sealed by default. The Customer may change this setting on their account. A sealed Product is essentially a right to claim a Product at a later stage. This allows Customers to safely preserve the Product until the moment of redemption. To the extent receiving a sealed Product does not render the Product unusable, a sealed Product may also be exchanged or refunded - see below “Refunds”. An unsealed Product is an alphanumeric code representing the Product. Orders are processed immediately and the Products are delivered (sealed or unsealed) either immediately or within a few minutes of receiving a successful payment, depending on the Product purchased. There can be delays that are outside of our control, such as, but not limited to: (i) force majeure; (ii) unexpected outages; (iii) failure to send a correct payment.
Bitrefill will endeavour to keep expected timescales transparent, but shall not be held responsible for delays and losses caused by the Customer or third parties.
In case your Product does not arrive within 30 minutes of successful payment, please contact firstname.lastname@example.org.
At Bitrefill, Customers residing in certain countries may have access to Bill Payment Services, provided in connection with different partners per jurisdiction, as specified below. The Bill Payment Services terms and conditions below are applicable in addition to these Terms.
Access to certain Bill Payment Services in certain jurisdictions may be reserved to Customers with verified accounts (Level 3 and 4).
Please note that, unless otherwise mentioned in the specific bill payment service you are accessing, payment of bills is not immediate and may take some time to confirm.
The Bill Payment Services are provided to Customers by partners authorized to conduct those activities in the respective jurisdiction, as described below.
The US Bill Payment Services are provided by CBW Bank, a state-chartered bank regulated by the state of Kansas and FDIC, which is a member of bill payment networks and able to engage in the transmission of funds via ACH and wire transfers. Funds sent by Customers are held by CBW Bank in an FBO account.
The US Bill Payment Services are only available to US residents with verified accounts. Any data related to your purchase of US Bill Payment Services may be communicated to CBW Bank for compliance purposes.
Airfill US uses Arcus Financial Intelligence, Inc. (“Arcus FI”), a software provider, to link the Bill Payment Services to external providers using credentials that you, the Customer, provide. Use of the Bill Payment Services constitutes your consent to authorize Airfill US and Arcus FI to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant Airfill US and Arcus FI a limited power of attorney, and you hereby appoint Airfill US and Arcus FI as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Arcus FI may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.
YOU AGREE THAT AIRFILL US OR ARCUS FI WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER AIRFILL US, NOR ARCUS FI, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.
You furthermore agree to indemnify and hold Airfill US, Arcus FI, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.
Bill payments may take up to three days to be cleared after your order. In the meantime, your funds are held by CBW Bank. Airfill US has no control over the delivery of your payment. In case your payment is not successfully concluded, you will be refunded in the same manner as you paid.
Bitrefill ES uses Puntoxpress, Sociedad Anonima de Capital Variable (“Puntoxpress”), an entity authorised in El Salvador to act as an “Administrador de Corresponsales Financieros”, to provide the Bill Payment Services in that jurisdiction.
Use of the Bill Payment Services constitutes your consent to authorize Bitrefill ES and Puntoxpress to access external providers, using the information you provide, to retrieve, process, and store information held by such external providers. You grant Bitrefill ES and Puntoxpress a limited power of attorney, and you hereby appoint Bitrefill ES and Puntoxpress as your lawful attorneys-in-fact, in all capacities, to use any information you provide in performing the above. You agree that Puntoxpress may use anonymized and non-personally identifiable information obtained from such external providers for quality assurance, fraud prevention, statistical, and other purposes.
YOU AGREE THAT BITREFILL ES OR PUNTOXPRESS WILL ACT ON YOUR BEHALF, AS YOUR AGENT, TO ACCESS THIRD PARTY SITES USING INFORMATION THAT YOU PROVIDE. YOU AGREE THAT NEITHER BITREFILL ES, NOR PUNTOXPRESS, NOR ANY OF THEIR AFFILIATES WILL BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OF OR INABILITY TO USE THE BILL PAYMENT SERVICES.
You furthermore agree to indemnify and hold Bitrefill ES, Puntoxpress, and their affiliates harmless from any third party claims, damages, and costs caused by your use of the Bill Payment Services or your violation of these terms.
The Products can be purchased by the Customer either (i) directly with a cryptocurrency, (ii) via a third-party payment provider, in either fiat or cryptocurrency or (iii) via a Bitrefill gift card (“Balance Card”) or balance (“Balance”).
Payment with crypto
Customers may choose to pay directly with one of the cryptocurrencies accepted at the time of purchase by Bitrefill or by using a third-party crypto payment service that is available at the check-out. These payments may be subject to fees and confirmation time, as stated in Bitrefill or in the terms and conditions of such third-party providers.
Payment with fiat
Customers may also choose to pay using their Mastercard or Visa payment card. Such payments are processed by a third-party provider, identified on the payment page, whose terms and conditions apply. Bitrefill does not have access to your payment details, which are inserted by you directly into the secure payment gateway of the third-party provider.
Bitrefill Balance Cards and Bitrefill Balances
Customers may also choose to prepay at Bitrefill, speeding up the check-out process.
Bitrefill may offer from time to time, and in accordance to applicable legislations, two prepayment options: the Bitrefill Balance Card and the Bitrefill Balance. These options allow a Customer to pay in advance for Products and save fees and waiting time upon check-out.
The Bitrefill Balance Card is a non-reloadable and non-refundable store gift card that you can keep or gift to someone. The Bitrefill Balance is a reloadable store balance.
The Bitrefill Balance Card and the Bitrefill Balance can be redeemed exclusively to acquire goods or services sold on Bitrefill, and they will not enable you to shop anywhere else.
You may not resell the Bitrefill Balance Card or transfer your Bitrefill Balance to anyone.
You cannot purchase Bitrefill Balance Cards with your Bitrefill Balance.
Any value contained in a Bitrefill Balance Cards or in a Bitrefill Balance will not in any case be paid out in cash or fiat. Refunds are only available exceptionally, and are processed (excluding transaction fees) at the discretion of Bitrefill, using the means of payment originally used by the Customer.
The sale of Bitrefill Balance Cards and Bitrefill Balance credit is subject to the limitations provided in these Terms Bitrefill reserves the right to, at any time, (i) stop selling Bitrefill Balance Cards; (ii) discontinuing Bitrefill Balances, by issuing refunds to Customers or imposing a timeline for any outstanding credit to be spent; (iii) limi the geographical scope of these products; (iv) limi the type of Products that can be purchased; (v) require a Customer to undertake KYC in order to continue to use any of the Bitrefill Balances and (vi) freeze access to the account or to the Bitrefill Balance while investigating suspicious activity.
You are solely responsible for the safekeeping and security of your Bitrefill Balance Card following delivery. If you destroy or lose your Bitrefill Balance Card, or your Bitrefill Balance Card is stolen or used by someone else (with or without your permission), the Bitrefill Group shall not be liable for any loss or damage you suffer as a result.
Any questions related to the Bitrefill Balance Card or the Bitrefill Balances shall be sent to email@example.com.
Customers can shop at Bitrefill as Customers of four different levels:
Only Customers with accounts (levels 2 to 4) are eligible for our Rewards program. Customers without accounts may be able to recover all or part of the rewards for older purchases when they sign up for an account. Only Customers with verified accounts (levels 3 and 4) are eligible for certain Products.
Account levels impact purchasing thresholds and access to certain Products.
Level 3 verification can be done in your account settings. Level 4 verification can be started by emailing us at firstname.lastname@example.org.
The proper functioning of Bitrefill depends on its interaction with several third-party providers.
Transactions may, from time to time, fail due to technical or other reasons. Customers therefore acknowledge that we may not be liable for a technical issue that may affect their transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the "Refunds" section below to know more.
We implement certain purchasing thresholds in accordance with our Anti-Money Laundering Policy, depending on the level of account of the Customer. All limits are presented in USD but apply to the equivalent amount in other currencies. Different limits can be implemented on a product by product, or customer by customer, basis, at the request of Product Issuers or discretionarily by us.
Any Customer using more than one Bitrefill account, or any other expedient, in order to circumvent the limits below, is in breach of these Terms and can have its account, or accounts, suspended until customer due diligence is successfully completed.
To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.
1. Customers without accounts
Maximum orders per day: 15 (fifteen)
Maximum purchasing limits: 500 USD per day and 1.000 USD per month
2. Customers with basic accounts
Maximum orders per day: 15 (fifteen)
Maximum purchasing limits: Up to 2.000 USD per card, up to 5.000 USD per day, up to 10.000 USD per month (different exceptional thresholds may apply to certain Products)
Maximum phone top-ups per day: 15 (fifteen)
Maximum phone top-up limits: Up to 200 USD per pin/refill, up to 500 USD per day, up to 2.000 USD per month
3. Customers with verified accounts
Maximum orders per day: 25 (twenty-five)
Maximum purchasing limits: Up to 2.000 USD per card, up to 10.000 USD per day, up to 50.000 USD per month (different exceptional thresholds may apply to certain Products)
Maximum phone top-up limits: Up to 500 USD per pin/refill, up to 1.000 USD per day, up to 5.000 USD per month
4. Verified corporate accounts
Limits per value of purchase, number of purchases and daily amounts for verified corporate accounts can be established on a case-by-case basis.
Expiration dates are dates after which Products may not be redeemable anymore.
The following expiration dates apply:
Bitrefill Gift Cards, Bitrefill Balances and sealed Products already issued or sold before January 1, 2022 will expire on January 1, 2023.
If a Customer has an expired Bitrefill Gift Card, Bitrefill Balance or sealed Product, they may request us at any time to reissue a new valid equivalent of the same fiat value (if the expired Product was denominated in EUR and USD) or of the equivalent value in USD at the time of expiration (if the Product was denominated in BTC). Bitrefill will always honour these requests to reissue replacements of expired Products, to the extent technically and commercially feasible.
Products that were unsealed (either by default or by the Customer) are not covered by the guarantee above and redeeming them (or obtaining a refund or replacement) past the expiration date is subject to the terms and conditions of the issuer. Please make sure you read the terms and conditions of the Product you are purchasing before buying or unsealing it, and contact the issuer’s customer support if you have any issues.
As explained above in “Availability of Third-Party Services”, the purchase of Products through Bitrefill depends on the proper functioning of third-party systems.
Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:
In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.
In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.
Please note that due to the nature of the Products, the Customer does not have a cooling-off period of any kind after acquiring an unsealed Product or after unsealing a sealed Product. Once a Product is unsealed, no refunds or reimbursements will be offered unless in the cases where the product delivered is invalid or had already been redeemed prior to delivery.
In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its Bitrefill Balance or with a return transaction in the same cryptocurrency.
In case of overpayment, a Customer may also request a refund in the amount paid in excess, deducted from any transaction fees.
In case of underpayment, a Customer may (i) pay the outstanding amount and receive the Product, (ii) ask for a refund in the same cryptocurrency to the same wallet, deducted from any transactions fees or (iii) ask for a refund in their Bitrefill Balance.
Refunds must be requested within 30 days from the date of the transaction. After 30 days, the decision to issue a refund or not is made at the sole discretion of Bitrefill. Refunds requested after 30 days will be made in the form of a Bitrefill Balance Card in the amount of the refund.
Please note that we do not, in any event, refund any transaction fees paid by the Customer that are specific to the payment option selected by the Customer.
We reserve the right to refuse refunds when the costs of refunding exceed the amount to be refunded. The amount of time required to process any refunds request will vary and may take some time.
We also reserve the right to ask you for further information before issuing refunds.
For the purposes of requesting a refund or any further information, the Customer shall contact email@example.com or use the chat available at Bitrefill.
The Bitrefill Rewards program is a rewards program aimed at rewarding Customers for their loyalty to Bitrefill.
Whenever a Customer makes a Qualified Purchase, the Customer will be awarded the equivalent to a percentage of the amount of the Qualified Purchase in Satoshis (the “Reward”), that will be deposited in the Customer’s Bitrefill Rewards account.
A “Qualified Purchase” is a purchase made by a Customer with an account, by any means of payment accepted by Bitrefill (except payment with the balance of the Customer’s Bitrefill Rewards account), of a Product that is not an Excluded Product.
“Excluded Products” means any Thor products, Bitrefill Balance Cards, and any other Products that Bitrefill, from time to time, chooses to exclude.
The amount of the Rewards may vary from product to product and Bitrefill retains the right to establish and subsequently increase, decrease or eliminate the reward given for any Product, as well as to suspend or terminate the program at any time, for a particular Customer or for all Customers.
The Reward amounts earned by a Customer cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Products at Bitrefill.
From time to time, Bitrefill may give rewards or prizes in the context of organized campaigns or contests, in the website, in other websites or on social media.
Unless expressly communicated otherwise, each Customer may only apply once, with one account, to these rewards or prizes.
Bitrefill reserves the right to cancel, suspend or claw back any reward or prize awarded if it has reason to suspect that a Customer infringed any rules or attempted to abuse the campaign or contest. Bitrefill also reserves the right to cancel campaigns and contests at any point without awarding the prize or reward, if it has reason to believe there was abuse.
We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.
We are not sponsored by any Issuer, nor are we related, acting on behalf or under the express authorisation of any Issuer. We are liable for any malfunction or any infringement of applicable rules caused by the Issuer.
The Customer, by acquiring the Product, is also entering into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defences and rights arising from the relationship between Customer and Issuer shall not apply.
The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept any liability for any claims in relation thereto. Those terms and conditions govern the Product acquired.
Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.
We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.
The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.
For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through Bitrefill), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.
Likewise, in other cases, the Customer is solely responsible for the accuracy, validity and correctness of the information inserted on the platform (including, but not limited to, the email address to which the Product must be delivered and the amount purchased).
The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. Each customer must have unique login credentials that may not be shared by multiple customers.
We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. If you suspect there has been unauthorized access to your account, contact firstname.lastname@example.org immediately.
Bitrefill and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on Bitrefill.
Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.
Any such Customer hereby acknowledges and consents to such disclosures.
Bitrefill is also entitled to freeze any existing balances and/or accounts for as long as needed for the purpose of investigating suspicious behavior. We may be required to not disclose any such ongoing investigations to Customers, in which case we will keep them confidential. Any funds held as credit in Bitrefill and found to be proceedings of crime may be seized and delivered to legal authorities.
Customers are intended end-users of the Products. If you want to purchase Products for resale, please reach out to us at email@example.com and we will guide you through the process. If we suspect you are buying Products for resale, we may freeze your account until you verify as a Corporate Customer.
Furthermore, Customers agree to not abuse the Bitrefill platform by:
Unless expressly agreed in a contract between Bitrefill and the Customer, Products purchased through Bitrefill may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.
Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.
Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, Bitrefill or the Products purchased.
Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to Bitrefill or the information obtained therein.
Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on Bitrefill.
Security. We work hard to keep Bitrefill secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.
We take the privacy and protection of the personal data of our Customers very seriously.
We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Customers shall refer to the present hyperlink before each navigation of Bitrefill.
We reserve all rights with respect to the design and content of Bitrefill. In particular, Customer must not misappropriate the design or content of Bitrefill and must not alter or deface such design or content in any way. Nothing on Bitrefill grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.
All text, photos, graphics, logos, content and other materials on Bitrefill (including, but not limited to, the words “Airfill” and “Bitrefill”, the “Bitrefill” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on Bitrefill are our property.
Bitrefill grants no license to use any such text, photos, graphics, logos, content and other materials.
We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.
Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in Bitrefill with the sole purpose of identifying the origin or intended use of the Product on sale.
We welcome our Customer’s questions and suggestions.
On Bitrefill, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.
We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.
In case the Customer, for any reason. needs to get in contact with us, please use the following address – firstname.lastname@example.org.
If it is illegal or prohibited in the Customer’s country of origin to access or use Bitrefill, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.
Those who choose to access Bitrefill access it on their own initiative and are responsible for compliance with all local laws and regulations.
You should be at least 16 years old (or higher, if a higher age is required in your juridisction in order for you to be able to legally conclude a contract) to use Bitrefill services, or otherwise duly authorised and supervised by your parents.
These Terms, the transactions between Customers and us made through Bitrefill, and any disputes relating to these Terms or the Customer’s use of Bitrefill, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.
All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.
The English version of these Terms and any other rules available in Bitrefill shall prevail over any translations available in Bitrefill.
In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.