Terms and Conditions

Welcome to Bitrefill!

These are the Terms and Conditions (“Terms”) applicable to all services and products offered on Bitrefill. Please read them carefully, as well as our Privacy Policy, before proceeding, as they set out the contractual basis for any transactions occurring on Bitrefill.

By continuing to use Bitrefill, you (“Customer”) are acknowledging that you have read and agree to the Terms, as well as to the Privacy Policy, when purchasing services and products from Bitrefill. If you do not agree with these Terms and the Privacy Policy, you are not allowed to continue using Bitrefill and we ask you to please refrain from doing so.

1. Ownership.

This website is owned and operated by AIRFILL PREPAID AB, a limited company incorporated under the laws of Sweden and registration no. 559001-6035.

This company, together with any subsidiaries, parent companies and subsidiaries of parent companies, shall be hereinafter referred to as the “Company”.

2. The Service.

Bitrefill is an electronic commerce platform specialized in the resale of closed-loop gift cards, vouchers and phone top-ups (“Product” or “Products”), of fixed or variable amounts, in different currencies, that can be redeemed by the Customer with a third-party, in exchange for services and products offered by such third-party.

The Product can be purchased by the Customer using different types of cryptocurrencies or by refilling its balance in its Bitrefill account (“Balance”).

Bitrefill allows the Customer to select the country where the Customer intends to purchase a Product and displays all the offers available in that country.

Bitrefill then displays different categories, such as “phone top-ups”, “e-commerce”, “games”, etc.

Once a category is selected, the names and logos of the third-parties with Products available on Bitrefill within such category are displayed.

Once a third-party is selected, and depending on the specific Product offered by it, the Customer can select and purchase either (i) a Product representing a predetermined amount that cannot be changed by the Customer or (ii) a Product representing an amount to be freely defined by the Customer, in both cases up to the limits established below in “Limitations of Use”.

Depending on the Product, the Customer may redeem the Product immediately with the relevant third-party through Bitrefill, in which case a written notification of redemption will be provided, or receive it onscreen and/or by email, to be redeemed independently at a later stage.

3. Bitrefill Balance Card and Bitrefill Balances.

Bitrefill Balance Cards and USD and EUR Bitrefill Balances

The Bitrefill Balance Cards and the Bitrefill Balances are closed-loop prepaid instruments that allow a Customer to exclusively acquire goods or services sold on Bitrefill.

Bitrefill Balance Cards are sold exclusively by Bitrefill and authorized resellers, can be denominated in USD or in EUR, and may not be used to buy other Bitrefill Balance Cards, either of the same or of a different denomination.

The Bitrefill Balance Cards can be applied to the corresponding USD and EUR Bitrefill Balances (denominated in USD or EUR, depending on the Bitrefill Balance Card being redeemed) or may be redeemable directly while concluding a purchase. The value of a Bitrefill Balance Card, when used directly as a means of payment, must be equal or higher than the amount of the order. The USD and EUR Bitrefill Balances may also be topped up directly by Customers with Bitrefill accounts, and be redeemed on check-out for the purchase of Products.

The value of Bitrefill Balance Cards or the corresponding USD and EUR Bitrefill Balances will not in any case be reimbursed, paid out in cash, nor will it accrue interest.

The EUR and USD Bitrefill Balances may also be topped-up directly in any currency accepted by Bitrefill, which shall be converted into the balance currency by using a real-time exchange rate that will be displayed to the Customer before completion. Any amounts credited to the EUR and USD Bitrefill Balances are non-refundable and may only be used by the Customer to buy Products at Bitrefill.

Any value held in these means of payment is considered prepaid access for exclusive use within Bitrefill.

The Bitrefill Balance Cards have no expiration date and may be applied towards the Customer Bitrefill Balance at any time. The Bitrefill Balances have no expiration date.

Limitations of use.

Each Bitrefill Balance Card can represent a credit of up to 2,000.00 USD, or the equivalent, at the time of sale, in EUR.

A Customer may not have, at any point, Bitrefill Balances, in aggregate, exceeding 10,000.00 USD. If, due to currency value fluctuating, a Balance surpasses such amount, the Customer will be asked to either spend the exceeding amount or provide necessary KYC information. If the Customer refuses, the Company reserves the right to deduct up to 2,000.00 USD from any of the Customer’s Bitrefill Balance and issue, to the Customer’s registered email, a Bitrefill Balance Card in that amount.

You are solely responsible for the safekeeping and security of your Bitrefill Balance Card following delivery. If you destroy or lose your Bitrefill Balance Card, or your Bitrefill Balance Card is stolen or used by someone else (with or without your permission), the Company shall not be liable for any loss or damage you suffer as a result.

Certain Products, including products that allow for redemption in cryptocurrency, cannot be purchased by Bitrefill Balance Cards or the corresponding USD and EUR Bitrefill Balances.

BTC Bitrefill Balance.

The BTC Bitrefill Balance feature allows a Customer with a Bitrefill account to hold a prepaid access balance denominated in BTC that can be redeemed exclusively to purchase goods and services on the premises of Bitrefill.

Refunds of the outstanding balance on a Customer’s BTC Bitrefill Balance may be processed upon request. Any abusive use of the refund feature may lead to the Customer’s account being suspended.

We reserve the right to reject BTC Balance refills over a certain amount.

A Customer may not have, at any point, a current BTC Bitrefill Balance in excess of the BTC equivalent of 10,000.00 USD.

Any questions related to the Bitrefill Balance Card or the Bitrefill Balances shall be sent to support@bitrefill.com

4. Availability of Third-Party Services.

The proper functioning of Bitrefill depends on its interaction with several party providers.

Transactions may, from time to time, fail due to technical or other reasons. Customers therefore acknowledge that we may not be liable for a technical issue that may affect its transaction. Whenever a transaction fails due to technical reasons, a Customer may qualify for a refund. Please see the "Refunds" section below to know more.

5. Limitations of use.

The Customer can buy Products to the extent Customer complies with the following maximum limits.

A. For Customers without accounts

Product CategoryDaily limit (in USD)Daily limit (no. of purchases*)
Prepaid Phones200 (each top-up) and 1,000 (daily limit)None
Phone refill vouchers / Pins1,000100
Other Products10,000100
*no single purchase can be made in excess of 2,000 USD

B. For Customers with standard accounts

Product CategoryDaily limit (in USD)Daily limit (no. of purchases*)
Prepaid Phones200 (each top-up) and 2,000 (daily limit)None
Phone refill vouchers / Pins2,000None
Other Products10,000None
*no single purchase can be made in excess of 2,000 USD

C. For Customers with verified accounts

Limits per value of purchase, number of purchases and daily amounts can be raised on a case-by-case basis, subject to a know-your-customer procedure, whereby the Customer provides us with some information, as required under applicable laws and regulations. Please contact us at support@bitrefill.com should you wish to verify your account.

Any Customer using more than one Bitrefill account, or any other expedient, in order to circumvent the above mentioned limits, is in breach of these Terms and can have its account, or accounts, suspended until further notice.

To the extent necessary under applicable laws and regulations or our internal policies, such illegal circumvention of the use limitations may be reported to the relevant authorities, whenever it reveals, in our sole understanding, signs of suspicious activity.

6. Refunds.

As explained above in “Availability of Third-Party Services”, the purchase of Products through Bitrefill depends on the proper functioning of third-party systems.

Therefore, from time to time, the failure of such systems may cause a transaction to fail, meaning:

  • The Customer did not receive the Product;
  • The Product was received, but cannot be redeemed on account of it having been previously redeemed; or
  • The Product was received, but cannot be redeemed on account of it not being valid.

In case the Customer does not receive the Product after having paid and appropriate diligences are made by us to provide for the delivery of the Product or understand the cause of the delay, the Customer may request for a refund.

In case the Product was received but cannot be redeemed, the Customer shall inform us. We will then start appropriate diligences with the relevant third-party providers in order to correct the issue. Should the third-party provider fail to correct the issue and agrees to refund us, we will then refund the Customer.

Please note that the Customer does not have a cooling off period of any kind after acquiring a Product. Once a Product is received, no refunds or reimburses will be offered.

In case of technical error causing the Product not to be delivered to the Customer, we will refund the Customer in full by crediting its Bitrefill Balance or with a return transaction in the same cryptocurrency.

Refunds must be requested within 30 days from the date of the transaction.

For the purposes of requesting a refund or any further information, the Customer shall contact support@bitrefill.com or use the chat available at Bitrefill.

7. Bitrefill Rewards

The Bitrefill Rewards program is a rewards program aimed at rewarding Customers for their loyalty to Bitrefill.

Whenever a Customer makes a Qualified Purchase, the Customer will be awarded the equivalent to a percentage of the amount of the Qualified Purchase in Satoshis (the “Reward”), that will be deposited in the Customer’s Bitrefill Rewards account.

A “Qualified Purchase” is a purchase made by a Customer with an account, by any means of payment accepted by Bitrefill (except payment with the balance of the Customer’s Bitrefill Rewards account), of a Product that is not an Excluded Product.

Excluded Products” means any Thor products, Bitrefill Balance Cards, any Products that can be redeemed directly in exchange for cryptocurrencies and any other Products that Bitrefill, from time to time, chooses to exclude.

The amount of the Reward may vary from Product to Product and Bitrefill retains the right to establish and subsequently increase, decrease or eliminate the reward of any Product, as well as to suspend or terminate the program at any time, for a particular Customer or for all Customers.

The Reward amounts earned by a Customer cannot be withdrawn, transferred or assigned, and can be used exclusively to purchase Products at Bitrefill.

8. Disclaimers related to the Product.

We are a reseller of the Product. We are not the creator, designer, issuer, organizer, beneficiary or manager of the Product (the “Issuer”), nor have we played any role in deciding the terms and conditions applicable to each Product. Therefore, we are not liable for any issue, damage or loss arising from the terms and conditions of each individual Product.

We are not sponsored by any Issuer, nor are we related, acting on behalf or under express authorisation of any Issuer.

The Customer, by acquiring the Product, is also getting into a contractual relationship with the Issuer, to which we are a third-party, against which the contractual defenses and rights arising from the relationship between Customer and Issuer shall not apply.

The Customer shall engage in adequate due diligence regarding the terms and conditions of the Product being acquired, in what respects its usability and enforcement against the Issuer. We will not accept or be liable for any claims in relation thereto. Those terms and conditions govern the Product acquired.

Customers acknowledge and agree that we are not liable for any decision or policy of the Issuer to refuse to accept the Product on the grounds of the terms and conditions that the Issuer applies in relation to the Product.

We make no representation regarding the Product’s suitability for its intended use and make no other guarantees, warranties or representations in respect of the Product.

9. Responsibility of the Customer.

The Customer is fully liable for any mistakes, losses or damages (against himself, us, or any third-party) arising from (i) the provision of incorrect, inaccurate or fake information and from (ii) the acquisition, resale, use or other related activities of the Product, in a manner that infringes any applicable laws, regulations, contractual terms and conditions or other agreements.

For the avoidance of doubt, when the Product being purchased is a refill of a prepaid SIM card (or any other Product that is redeemed by the Customer through Bitrefill), the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the phone number, the country, the network operator and the amount of the top-up) and we shall not be liable, in any case, for any consequences arising from the inaccuracy of the elements provided by the Customer.

Likewise, in other cases, the Customer is solely responsible for the accuracy and correctness of the information inserted on the platform (including, but not limited to, the address to which the Product must be delivered and the amount purchased).

The Customer is responsible for maintaining the confidentiality of its password and account and for any activities and transactions that occur under its account. We shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

10. Unlawful use.

Bitrefill and the Products shall not be used, in any way, to infringe or circumvent the applicable laws and regulations and any unlawful behavior is absolutely forbidden on Bitrefill.

Should we become aware, or reasonably suspect, that a Customer is conducting unlawful activities, or otherwise breaking applicable laws and regulations, or third-party rights, such Customer activities, including but not limited to its purchase history and other data pertaining to its account, will be reported to the relevant authorities, and its access may be restricted until further notice.

Any such Customer hereby acknowledges and consents to such disclosures.

11. Re-sale.

Products purchased through Bitrefill may not be re-sold and shall be redeemed only either by the Customer, on the Customer’s behalf or by someone to whom the Customer has gifted the Product.

12. Limitation of Liability.

Some jurisdictions limit the ability to disclaim liability. With regard to those jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law.

Our team. No members of our team (including employees, contractors, directors, management members and other collaborators) shall have any liability based upon customer’s use of, or reliance upon, Bitrefill or the Products purchased.

Customer decisions. For the avoidance of doubt, we are not responsible for any decision you make, or action you take, based on your visit to Bitrefill or the information obtained therein.

Accuracy of information. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on Bitrefill.

Security. We work hard to keep Bitrefill secure. We accept no responsibility whatsoever for viruses, malware or other malicious or damaging software on Customer’s devices. Please ensure that your own computer security is comprehensive and up to date.

Third-party content. This website may include links to third-party websites, plug-ins and applications. For example: if we link you to a tweet on Twitter, or to a post on Medium, or to the Terms & Conditions page of one of the Issuers of the Products, from the moment you click on that link, we are no longer responsible for the content you are seeing or have access to. We do not control these third-party websites and do not accept any responsibility whatsoever for third-party sites available through Bitrefill, via hyperlink or otherwise, nor their respective contents, hyperlinks or security flaws. We encourage any Customer to review the terms of use applicable to those sites. Any access to, or use of, a third-party site is solely at the Customer's own risk.

13. Personal Data Protection and Privacy.

We take the privacy and protection of the personal data of our Customers very seriously.

Customers shall visit and review our Privacy Policy to know more about how we process and protect their data and shall not proceed with using Bitrefill if it does not agree and consent with it.

14. Amendments to the Terms.

We reserve the right to amend these Terms at any point, without any obligation of prior and/or public notice. As such, Customers shall refer to the present hyperlink before each navigation of Bitrefill.

15. Intellectual Property.

We reserve all rights with respect to the design and content of Bitrefill. In particular, Customer must not misappropriate the design or content of Bitrefill and must not alter or deface such design or content in any way. Nothing on Bitrefill grants any license with respect to such design or content and any use by the Customer or a third-party must be authorized in writing by us.

All text, photos, graphics, logos, content and other materials on Bitrefill (including, but not limited to, the words “Airfill” and “Bitrefill”, the “Bitrefill” logo and other related and ancillary elements) are protected by copyright, trademark and other applicable laws in the several jurisdictions where we act. In particular, all trademarks, trade names and logos displayed on Bitrefill are our property.

Bitrefill grants no license to use any such text, photos, graphics, logos, content and other materials.

We and our affiliates will pursue all available legal remedies against any infringement of our intellectual property rights.

Excepted from the foregoing are the logos and trademarks used to signal the third-party providers to which each Product refer to. Such logos and trademarks are used to make reference to the Product and the Issuer, and in no way are we claiming, or representing, any sort of ownership, license, authorization, partnership or agreement with the owners or holders of the rights of such logos or trademarks, the Products or the Issuers. Such logos and trademarks belong to their lawful owners and are used in Bitrefill with the sole purpose of identifying the origin or intended use of the Product on sale.

16. Customer service.

We welcome our Customer’s questions and suggestions.

On Bitrefill, there is a chat function that allows Customers to connect with a customer service representative that will reply to any queries in the shortest time possible.

We do our best to reply within the first 24 hours, but we may take longer, depending on the issue and the number of requests we are getting from time to time.

In case the Customer, for any reason. needs to get in contact with us, please use the following address – support@bitrefill.com.

17. Miscellaneous.

If it is illegal or prohibited in the Customer’s country of origin to access or use Bitrefill, or to buy or use any of the Products, then the Customer shall not do so and in doing so is breaching these Terms.

Those who choose to access Bitrefill access it on their own initiative and are responsible for compliance with all local laws and regulations.

These Terms, the transactions between Customers and us made through Bitrefill, and any disputes relating to these Terms or the Customer’s use of Bitrefill, shall be governed in all respects by the laws of Sweden and shall be resolved exclusively in the courts of Sweden.

These Terms, together with the Privacy Policy, set forth the entire agreement between the Customer and us with respect to the subject matter hereof and supersedes all prior agreements relating to such subject matter.

All our team members, including officers, employees and contractors, and related entities, are intended third-party beneficiaries of these Terms. Theirs, and our rights under these Terms may be waived by them or by us only in writing.

The English version of these Terms and any other rules available in Bitrefill shall prevail over any translations available in Bitrefill.

In the event any provision of these Terms is determined to be invalid or unenforceable, such provision shall be deemed severed from the remainder of these Terms and replaced with a valid and enforceable provision as similar in intent as reasonably possible to the provision so severed, and shall not cause the invalidity or unenforceability of the remainder of these Terms.