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Redemption Instructions

Your E-Gift Card is redeemable online at macys.com and in Macy's stores nationwide.

How to Redeem

In-Store: Present this printed page, including barcode, to a Macy's Associate at checkout.

Online: E-Gift Cards may be redeemed online at macys.com by clicking "Apply Gift Card" when entering payment method at checkout. Enter the first 15-digits into the "Card Number" field and the last 4-digits into the "CID Number" field.

If you have any questions, please contact us or call 1-800-511-2752. Your Macy's E-Gift Card number is required for all inquiries.

To check your balance: You may check any remaining value via the online Balance Inquiry function, or in-store by scanning the barcode at a price checker terminal or calling 1-800-511-2752.

Macy’s is America’s Department Store, an iconic brand and retail industry leader. Macy's customers come to its stores, e-commerce site and mobile app for fashion, value and high-quality products. Macy’s is proud of its heritage and the unique role it plays in American culture and tradition.