https://www.pinelabs.com/terms-and-conditions/prepaid-instruments/branded-gift-cards/eat-sureThe Oven Story Gift Card is issued by Qwikcilver Solutions Pvt. Ltd, a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India (RBI) to issue such Gift Cards
Every holder of Gift Cards shall be required to add the value stored on such Gift Card into the EatSure User Account
You agree and understand that the Oven Story Gift Card is a pre-paid payment Instrument subjected to regulations by RBI under the RBI guidelines. Rebel Marketplace India Private Limited / Qwikcilver may be required to share KYC details of the purchaser/ redeemer of the Oven Story Gift Card and/or any other information with relation to the purchase of the Oven Story Gift Card and/or transaction undertaken using the Oven Story Gift Card with RBI or such statutory authorities. Rebel Marketplace India Private Limited / Qwikcilver may contact the purchaser/redeemer of the Oven Story Gift Card for any such information.
In the event the beneficiary/Know Your Customer (KYC;) details as per RBI Guidelines are found to be incorrect/insufficient, Rebel Marketplace India Private Limited /Qwikcilver retain the right to cancel the Gift Card so issued
Rebel Marketplace India Private Limited shall honour and consider requests for blocking of Gift Cards only from users who have registered in accordance with the terms
The Oven Story Gift Card can be purchased by debit cards and credit cards issued by Indian Banks. No Gift Card may be purchased by cash or by prepaid wallets.
The Oven Story Gift Card cannot be used to purchase another Gift Card
No cash withdrawal is permissible against the Oven Story Gift Card
Rebel Marketplace India Private Limited / Qwikcilver Solutions Pvt. Ltd reserves the right to cancel the Oven Story Gift Card if the same have been found to be purchased with fraudulent means. In such cases, the funds shall be credited back to the same source from where these were received.
In case the order is cancelled within the timeframe as mentioned in the Cancellation Policy, wherein the Customer has redeemed the Oven Story Gift Card, in such scenario the Customers’ Oven Story Gift Card shall be credited with the amount equivalent to the redemption amount.
The cardholder may request for the revalidation of the expired Gift Card. Upon receipt of such request, the Oven Story Gift Card may be revalidated after due verification and maybe subject to additional terms and conditions
The Oven Story Gift Card is redeemable only on the EatSure iOS/android app
To redeem, user must enter the 16-digit Gift Card number and the mpin on the payment/check out page
If the value of the service exceeds the value of the Gift Card, the difference must be paid by the user through other available payment modes
The Oven Story Gift Card can be redeemed multiple times until value of the Gift Card is exhausted
User cannot club more than 1 Gift Card in one order
No fees or charges apply to the purchase Gift Cards
Delivery charges and taxes as applicable
This Gift Card does not allow any top up or reload
The Oven Story Gift Card is valid for a period of 12 months from the date of issue
The user is solely responsible for the safety and security of the Gift card. Rebel Marketpkace and/or Qwikcilver are not responsible for any acts of omission or commission if Gift Card is lost, stolen or used without permission
No duplicate card shall be issued
Oven Story shall not be held liable or responsible for any unauthorized and/or fraudulent purchase/s made using this Gift Card.
The Gift card is non-returnable & non-refundable, and cannot be exchanged for cash in part or full
Gift Cards are normally sent instantly via email/SMS. However, in case of system issues, the delivery may take up to 24 hours.
In case of any disputes, EatSure reserves the right to identify the authenticity of the Gift Card
EatSure reserves the right to amend the terms & conditions at its discretion without prior notice
For any enquiries, email at goodness@eatsure.com
Please refer the Customer Grievance policy for dispute resolution, unauthorized transactions and liability related aspects at https://www.qwikcilver.com/grievance-policy/
All disputes with relation to the Gift Card shall be subject to the exclusive jurisdiction of the competent courts located at Bangalore
Qwikcilver Solutions Private Limited (Qwikcilver) has filed an application with regulatory authorities to consolidate into its parent Pine Labs Private Limited (Pine Labs). On receipt of the approval, the business will get consolidated into a single entity, i.e. Pine Labs and Pine Labs will thereafter honour all valid prepaid gift cards and undertake any other card issuer obligations previously being undertaken by Qwikcilver. There will be no change to your Oven Story Gift Card, issued by Qwikcilver (Co-branded with Rebel Marketplace Pvt. Ltd.) in any manner, such as its use, acceptance, validity, redemption and user experience. Status quo will prevail over the existing valid prepaid gift card balances and no deduction or changes will be made thereto in any manner whatsoever.
E-Gift Cards are normally delivered instantly. But sometimes due to system issues, the delivery can be delayed up-to 24 - 48 hours.
No returns and no refunds on gift cards, e-gift cards and gift vouchers shipped by woohoo.in. Please check the refund policy at http://www.woohoo.in/faq for further details.
