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有疑问？我们来解答
查看我们的知识库页面，了解更多常见问题
eSIM兼容许多设备，但并非所有设备都支持。请查看我们的设备兼容性列表，确认你的设备是否支持eSIM。
安装eSIM需要稳定的网络连接。你可以通过扫描二维码或手动方式安装eSIM。你可以在这里下载我们的安装指南。建议在出国旅行前设置好eSIM。
部分设备支持安装多个eSIM，同时可激活的eSIM数量因设备型号而异。使用eSIM的同时，你也可以继续使用普通SIM卡。
目前，Bitrefill eSIM不附带电话号码，仅提供纯流量套餐。你可以继续使用自己的号码来使用WhatsApp等依赖流量连接的应用。
我们的eSIM有效期各不相同。建议你选择最符合自己需求的套餐。到期前，你会收到邮件和短信提醒。
你可以在订单页面查看流量使用情况。我们会通过邮件和短信及时告知你流量套餐的使用情况。
你可以通过创建个人热点，将eSIM的流量共享给多个设备。在iOS上，可以在“个人热点”菜单中设置；在Android上，可以在“Wi-Fi热点”设置中设置。
