Frequently asked questions

General / Customer service

  • What is Bitrefill?

    Bitrefill lets you top up any prepaid mobile phone using bitcoin. We support prepaid SIM cards from over 600 operators in 150 countries. Using Bitcoin allows us to cut costs, and pass the savings on to you. Full privacy and the top up happens as soon as the transaction clears.

  • How do I use this service?

    Type in your number, pick a package, and then you pay. We have some video instructions made by our users.

  • What is your refund policy?

    If an order has failed to be delivered (this unfortunately does happen sometimes due to operator issues), then we refund the BTC paid as soon as you send us an address to refund to. If you haven't received your refill - please email us at support@bitrefill.com, or respond to the receipt email and we will check into it.Note: - if an order has been delivered successfully we are unable to cancel it. So please make sure you're sending sending to the right number.

  • How fast does customer service reply?

    We usually reply within a few hours, but please allow up to 24 hours. We work as hard as we can on supporting all of our users :)

Mobile operator recharge

  • How quickly do I get the refill?

    As soon as the bitcoin transaction reaches one confirmation (sometimes even faster than that) we will send out the refill automatically. Once it's been sent you'll get a receipt email, and the top up should arrive instantly.

    In most countries this happens instantly, but in some countries there are sometimes delays of up to 24 hours. These delays have happened in Bangladesh, Argentina, Turkey, Indonesia, Algeria.

    If you haven't received a refill - you can always reply to the receipt email we send you and our customer service team will investigate the order.

  • My top up didn't arrive - what to do?

    If you received an email from us - just reply to that, and we will have all info needed to investigate your order. Please allow up to 24 hours for us to get back to you.

    Otherwise you can email us at support@bitrefill.com, please provide all useful order info that you have (order ID, phone number, email address) and we will look into it.

  • Does it work if I'm roaming?

    Yes, it doesn't matter which country you are in, the amount will be credited instantly anyway.

  • Does it work with post-paid?

    In most cases it doesn't, only with prepaid. But if you type in your number and it says that it's supported you can try, and if there is an error we will quickly refund your payment.

  • Are there limits on how much I can send?

    There are limits of around 100 USD or equivalent per number per day. Higher than that and you could get transaction errors. If there are transaction errors we quickly refund your bitcoin back to you.

Bitcoin

  • How do I get bitcoin?

    There's many different ways. Most people buy it online, and there are many ways to do it with different payment methods in different countries.

    A great starting point is the site How to buy bitcoin worldwide.

  • Which wallets does it work with?

    Bitrefill works with all Bitcoin wallets.

    We don't really recommend any particular wallet, but here is a great resource on how to choose a bitcoin wallet.

  • My Bitcoin transaction is not confirming - what to do?

    Sometimes during high load on the Bitcoin network, and especially with older wallets that don't use proper fee estimations, it can happen that transactions don't confirm for long time. This is an unfortunate consequence of how Bitcoin works. Your money is completely safe during this time - if the transaction hasn't confirmed within 48 hours, the bitcoins will appear in your wallet again, and if it does in deed confirm then your refill will be sent automatically.

    In order to avoid these problems, we recommend that you use up to date wallets. Specifically:

    • If you use blockchain.info wallet we recommend that you upgrade to the "beta" / 2.0 wallet as that wallet has much fewer issues with transactions getting stuck.

    • If you use Coinbase wallet we recommend you use our "pay with Coinbase" button, and transactions will be confirmed instantly.

    • If you use the Xapo wallet - use the integration in https://store.xapo.com/

  • Is my bitcoin safe?

    Yes, we can never access your bitcoin beyond the coins that you send us. Your bitcoins are as safe as the wallet you use.

  • Why is there a 15 minute countdown timer on the order?

    Because the Bitcoin price goes up and down, if we give you a price quote in BTC we can only offer that for 15 minutes - after that time the Bitcoin rate might be something different. If your order expired - no worry, just reload the page and you'll get a new order, and new 15 minutes to pay.

Living on crypto

  • What can I buy with Bitcoin?

    Bitcoin can be used to buy nearly anything, which attracts people of all sorts. From digital nomads to those who prefer living “off the grid”, Bitcoin can be used to top up your mobile phone, pay your bills, shop online, and buy vouchers for thousands of retailers worldwide.

  • How do I buy Steam games with Bitcoin?

    Buying games off Steam with Bitcoin is easy. First, request an order for a Steam voucher off Bitrefill. Send the payment from your Bitcoin wallet to the address provided. You’ll receive a digital code that you can redeem on your Steam account. The funds will instantly appear in your Steam wallet.

  • How do I buy Reddit Gold with Bitcoin?

    With Reddit deciding to stop accepting Bitcoin, the easiest way to buy Reddit Awards for yourself or someone else is on Bitrefill. Paste the Reddit post / comment permalink, then make a payment from your Bitcoin wallet. The Reddit Award will be applied instantly after confirmation.

  • How do I buy things on Amazon with Bitcoin?

    Amazon vouchers work similar to gift cards, and can be purchased with Bitcoin off Bitrefill. Select a voucher denomination, send the payment from your Bitcoin wallet to the address provided, then redeem the provided PIN code on Amazon. You can buy anything on Amazon using your credited account. Bitrefill currently only offers Amazon vouchers in Germany.

  • How do I buy video games with Bitcoin?

    Buying console, PC, and Mac games with Bitcoin is easy. On Bitrefill, you can purchase vouchers from Steam, Playstation, Xbox Live, Nintendo, G2A, IMVU, Runescape, Karma Koin, and Rixty. After your Bitcoin payment has been confirmed, you’ll receive a PIN that you can redeem on their website.

    You can also purchase Playstation Plus and Xbox Live Gold memberships too.

    Vouchers for console games can be purchased in the US and in Germany, while all countries can purchase games off Steam and G2A coins. We’re continuously enabling more countries - sign up for our newsletter for updates on new vouchers.

  • How do I buy book hotels with Bitcoin?

    Expedia, one of the largest travel sites in the world, has stopped accepting Bitcoin as a payment option - but there are more options available. You can purchase vouchers at Hotels.com and Hotelgift with Bitcoin on Bitrefill. This allows you to book at over 325,000 hotels in approximately 19,000 locations worldwide.

  • How do I buy book flights with Bitcoin?

    While Expedia has stopped accepting Bitcoin as a payment option, you can still book flights with Bitrefill. Buy a Flight Gift Card voucher and book with over 300 airlines in 70 countries around the world, including international flights on British Airways and American Airlines, and short haul trips on RyanAir and EasyJet.

  • How do I buy stuff on eBay with Bitcoin?

    The world’s largest marketplace doesn’t directly accept Bitcoin, but you can on Bitrefill. Choose an eBay voucher, send a payment from your Bitcoin wallet to the address provided, and receive a PIN number that you can redeem on eBay. You’ll be able to bid and buy anything on eBay with your credits. eBay vouchers can be purchased in the US, with more countries on the way.

  • How do I buy apps with Bitcoin?

    Buying apps, games, and music for your iPhone or Android with Bitcoin is simple. Choose a Google Play or iTunes voucher, send payment from your Bitcoin wallet to the address provided, and after confirmation, you’ll receive a PIN number that you can redeem in your app store account.

    iTunes and Google Play vouchers can be purchased in the US and Germany, with more countries on the way.

  • How do I book an Uber with Bitcoin?

    You may not be able to top up your Uber account with Bitcoin directly, but you can purchase an Uber voucher on Bitrefill. Choose a denomination, send a payment from your Bitcoin wallet to the address provided, and receive a code which you can redeem in your Uber app. Your account will be immediately credited for your next Uber booking.

    Uber vouchers are currently available in the US.